Session 2 · Bridgework Leadership Edge Live

Communication in Action:

Self-Observation and Improvement

⏱ 30 minutes5 PartsSelf-paced

To help learners observe their real communication behavior, identify gaps in clarity, listening, and delivery, apply intentional communication techniques, and improve one real customer interaction.

PART 1

Choose a Real Interaction

5 min

PART 2

Communication Self-Check

10 min

PART 3

Identify Communication Gaps

5 min

PART 4

Improve the Interaction

5 min

PART 5

Action Commitment

5 min

Customer Service Excellence

Completed:

Communication in Action: Self-Observation and Improvement

Session 2 · Bridgework

Part 1 · Choose a Real Interaction

Situation

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Who was involved

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Objective of the interaction

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Part 2 · Communication Self-Check

I communicated clearly and simply

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I adjusted my style to the other person

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I listened fully without interrupting

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I avoided assumptions or judgments

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I used appropriate tone and body language

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I clarified and confirmed understanding

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Part 3 · Identify Communication Gaps

What did you do well?

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What could you have done better?

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Communication barriers noticed

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Part 4 · Improve the Interaction

What would I say differently?

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How would I change my tone or approach?

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What would I do to understand better?

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Part 5 · Action Commitment

My action

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Where I will apply it

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Closing Reflection

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